Reserving tickets: You reserve your ticket via the Kaufleuten website, confirm the reservation and pay at the box office on the day of the event. Important: a ticket reservation is just as valid and binding as a ticket purchase. For events that are not sold out, you can cancel reserved tickets free of charge up to 30 days before the event; after that, the tickets will be charged to you even if you don’t attend.
Buying tickets: You buy your ticket by credit card or Twint via the Kaufleuten website. The tickets are valid and cannot be returned.
Whichever option you chose is shown on your ticket.
Please check your spam folder; our message may have been caught by the spam filter. If you entered your email address incorrectly, please try to make the reservation again.
You can also log in on our homepage with your email address (click “Login” at the top right at www.kaufleuten.ch). Your profile shows all your ticket reservations and purchases.
Simply log in to our system with the email address you used to reserve the tickets (click “Login” at the top right at www.kaufleuten.ch). Your email address serves as your password. In your profile you have access to all your tickets and can download them again if needed.
Up to 30 days before the event, you can change the number of reserved tickets for events that are not sold out. Simply log in to our system with the email address you used to reserve the tickets (click “Login” at the top right) and adjust the quantity.
Unfortunately, purchased tickets can no longer be adjusted afterwards. If you would like additional tickets, please register with a different email address and make a new reservation or purchase.
Up to 30 days before the event, you can cancel your reserved tickets via the link in the email or through your profile on our homepage. After this deadline your tickets are valid and will be charged if you don’t attend. This is also stated in the ticket reservation.
Tickets that have already been paid for can no longer be cancelled. If you’re unable to attend, you can give the tickets away – our tickets are not personalised.
Kaufleuten tickets can be split, i.e. divided up. Anyone can do this directly after buying the ticket or at any time in their profile on the website, using the «Split tickets» function. This function lets you send the individual tickets to other people. Ticket splitting only works for purchased tickets, not for reserved ones.
When a ticket is split, everyone must use the new ticket to be scanned, including the original buyer, because the original ticket is no longer valid. So the original buyer also needs to distribute the individual tickets rather than use the original one.
When completing a ticket reservation, you actively confirm – by clicking the reservation link – that you have noted the 30-day cancellation deadline and agree that unused tickets will be invoiced afterwards. This income goes to the artists.
This reminder goes to all guests of the event. Won tickets do not, of course, have to be paid for. However, if you bought/reserved tickets and additionally received a free ticket via a prize draw or invitation, the obligation to pay for the ticket bought/reserved through the regular sales process still applies.
A minimum age of 18 generally applies throughout Kaufleuten Klub and Kultur. Minors aged 7 and over may attend cultural events at Kaufleuten when accompanied by an adult and wearing suitable hearing protection. Kaufleuten accepts no liability.
You can collect reserved tickets or tickets left at the box office from doors open – in most cases from 7 p.m. for cultural events – at the entrance to the hall, and pay on site.
Discounts are not available for all events. If discounted tickets are on sale, the type of discount is stated online for the respective event at www.kaufleuten.ch. Please show the ID that entitles you to the reduction at the box office.
We are largely wheelchair accessible. Please buy a standing ticket for yourself and your companion at concerts, or a stalls seating ticket for seated events.
Please contact us at kultur@kaufleuten.ch about a week before the event so that we can accompany you to your place on the day.
Order your voucher easily on the website. If you’d like a smaller denomination than the 50-franc steps, please contact us by email at info@kaufleuten.ch. You can pay for the vouchers directly online by credit card or Twint, and they will then be sent to you promptly by post. Vouchers can only be ordered within Switzerland. If you don’t have a credit card to hand or have further questions, please contact us at info@kaufleuten.ch.
Please note that we cannot give change on vouchers, so we recommend ordering a small denomination in 50-franc steps so that you can redeem the voucher amount step by step.
Please choose the ticket reservation option and pay the amount at the box office with your voucher. If ticket reservation isn’t possible for the event you want, please contact us by email at kultur@kaufleuten.ch and we’ll take care of it.
When you submit a purchase request, the amount is pre-authorised on your credit card or another payment method such as TWINT. This is not yet a definitive booking. The definitive booking is only made once you have confirmed the purchase request on the website. After confirming in your payment method, please return to our website, enter your personal details to create a profile, and confirm the purchase request at the very bottom with the red «Complete purchase» button. You’ll then immediately receive your tickets as a PDF to download and a confirmation email. If you don’t receive this confirmation email, including in your spam folder, the purchase was not successful and the transaction will be cancelled by the payment method within 24 hours.
The draws are decided in consultation with the event partners and artists, usually no later than one week before the event. Please note that free admissions you’ve won cannot be combined with tickets you’ve already bought/reserved.
At all our events, free choice of seating applies within the relevant category. For our package guests with dinner beforehand in the restaurant, and for restaurant guests who have booked regular seats under the same name as the restaurant reservation, we reserve premium seats with the best view, by name, in the hall.
At Kaufleuten cultural events there is, in most cases, a supervised cloakroom for a fee. If the cloakroom is not open for guests, you can also take backpacks and larger bags into the hall. In the Klub there is always a supervised cloakroom.
At certain events in the Klub, our guests may enter free of charge after dinner in the restaurant – for example at «Hyper2000» and the «Disco Party».
For other events, you can find out by phone or on site.
We’re happy to cater for larger groups too, with a set menu for up to 60–70 people, whether it’s a team dinner, a birthday celebration or an anniversary. Our restaurant and our team look forward to welcoming you. For bookings, please email us at restaurant@kaufleuten.ch.
We look forward to welcoming you soon.
Yes, that’s possible. Our menu also includes dishes suitable for various food intolerances. If you have several intolerances, please let us know in advance by phone or email. Our goal is for you to remember our restaurant as an all-round positive culinary experience.
All emergency exits, the fire alarm system, smoke detectors and escape routes at Kaufleuten undergo an annual, periodic inspection by the fire police. Everything has been officially approved by the fire police and the building insurer through formal orders. In addition, internal spot checks take place daily in all rooms.
During an evacuation, such as in the event of a fire, the building is alerted acoustically by alarm sirens and also visually by flashing lights and emergency lighting, and at the same time all emergency exits open automatically. The trained staff then calmly and systematically direct all guests towards the outdoor assembly point. The outdoor assembly points are at Pelikanplatz and Talacker.
Yes, Kaufleuten offers various exclusive spaces: Klubsaal, Festsaal and Lounge. Depending on availability, event size and format, these can be rented exclusively and combined individually. As an outdoor option in the summer months, our courtyard terrace can also be used from Sunday to Wednesday. Our event team will be happy to help you find the best options for your event.
Kaufleuten is suitable for a wide range of event formats: from gala dinners, conferences and presentations to relaxed apéros with a DJ, after-work parties in summer and public events with ticket sales. Thanks to the different spaces, both smaller and larger events can be tailored to your needs.
Catering can be booked directly through Kaufleuten. We also have a range of furniture in house for all kinds of event formats – whether for conferences with theatre-style seating, apéros with standing tables and lounges, or banquets with gala seating. Lighting and presentation technology is also available, looked after by our long-standing technology partner Invasion Veranstaltungstechnig GmbH. If you have further wishes for furniture – or in the area of entertainment or decoration – these needs can of course be taken into account. We’re happy to recommend experienced and reliable partners, and you’re naturally welcome to bring in your own contacts.
Yes, we deliberately use energy-efficient technology, such as LED lighting throughout Kaufleuten, heat recovery in large installations, a building management system for heating and ventilation, and natural gas. We have also had a cantonal target agreement for large-scale consumers for 10 years now, aimed at a measure-based reduction in energy consumption.
The lost-and-found office is open on Mondays between 11 a.m. and 5 p.m. On that day we can be reached by email at fundbuero@kaufleuten.ch or by phone on 044 225 33 12; otherwise emails are only read sporadically. Please send us a description and/or your cloakroom number.
Collection is only possible on Mondays by appointment (between 11 a.m. and 5 p.m.) at Nüschelerstrasse 15.
Please note that found items cannot be shipped and are only kept for 4 weeks. We will donate unclaimed items to charity after four weeks without further consent. We kindly ask you to observe the 4-week deadline and collect your belongings in person in good time.